People Matters Blog

Use conflict as a health check for your team

Posted 08 November 2022 by
Kevin Wood

Is lack of conflict a sign of dysfunction? And what do people feel about conflict today?

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Conflict Management

Posted 24 August 2022 by
Melissa Summer

How can conflict management save organizations money?

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How Association Leaders Can Use Assertiveness Gracefully

17 August 2018

This article originally appeared on the Center for Association Leadership website. Assertiveness is both valued and lamented in contemporary business culture. Whether assertiveness is a vice or virtue, it can be used as a highly calculated tool for specific situations. For association executives, assertiveness can play a two-faced role. As an organizational attitude, it can be alienating to members, but the skill can also be invaluable for advocating on behalf of members and one’s industry. Im...

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Effects and Causes of Conflict Among Employees

08 May 2018

This article originally appeared in HRZone. You may read the same article on the original publishing website here.    Do you know what it takes to create a productive team? According to research published in the Harvard Business Review, a workplace characterized by positive and “virtuous” practices is able to form a productive team. Such practices, the report went on to say, include caring for your colleagues as friends, treating one another with gratitude, respect, trust and integrity,...

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Navigating the Labyrinth of Stress: Interpersonal Needs and Personality Preferences

10 October 2017

This article was originally written for Training Magazine and appeared on their website October 4th, 2017. To read the article on the original website, click here.  In managing stress, the big first step is recognizing how you tend to act under stress. Once you recognize what it looks like for you—and consequently for those you work with—you’re empowered to manage it. Stress isn’t necessarily a bad thing, but when it’s sustained, it can be debilitating. It affects our ability to regulate our...

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Team Building with the MBTI Step II Thinking-Feeling Facets

02 August 2017

There is just so much depth with the Thinking–Feeling facets that many people only begin to explore. During the MBTI® Certification Program, I take participants through several decision-making stages—T–F facet by T–F facet. A participant asked me this week how I keep things from getting out of hand when I go through this process with working teams. She realized that it can be a powerful experience for teams and things can get a bit heated. While I don’t feel especially comfortable with conflict...

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Fortune 500 Chemicals Co. Increases Team Efficiency Up to 20% Using TKI Tool

16 June 2016

You’ve probably encountered Celanese Corporation’s products throughout your day and not even been aware of it. From the materials that make up the places you work and live, to the vehicle that helps you get there, and the technology that protects you and enhances your life, Celanese is in all these places. Celanese is comprised of engineers, scientists, operators and product developers who work together to solve problems and spur innovation in chemistry and the modern materials indus...

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Type at the Family Conference Table: Extraverted Feeling

17 May 2016

Written by Mathew David Pauley, JD, MA, MDR The image of a family conference in a hospital is typically one of high emotion, even when no apparent conflict is readily identified.  Physicians might be giving bad news, chaplains might be leading families in prayer, or nurses might be leading children into their mother's room to meet their new sibling; in all cases, lots of people are bringing lots of emotions to bear on a panoply of circumstances. ESFJs and ENFJs, whose favorite mental proces...

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Type at the Family Conference Table: Extraverted Thinking

28 April 2016

Written by Mathew David Pauley, JD, MA, MDR In my previous post I discussed how I’ve found type to be a useful tool for working with individuals who need to make difficult decisions or who are in conflict. When discussing matters such as whether to continue aggressive interventions or consider more palliative approaches, or when disclosing bad news (e.g., a new life-limiting diagnosis, an unsuccessful surgery, a medical error or medication mistake, or an unanticipated injury or death), the pati...

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Type at the Family Conference Table

26 April 2016

Written by Mathew David Pauley, JD, MA, MDR Strewn throughout hospitals are conference rooms primarily devoted to provider-patient discussions.  No, that is not entirely accurate—providers meet their patients bedside.  So, it is more precise to say that these meeting spaces are used by providers meeting with family members.  They are meeting with family members probably because their patients are too sick to participate in the decisions about their health, and the people who love the patient ar...

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