Meet our leadership team

Management Team

Jeffrey Hayes, President and Chief Executive Officer 

Jeffrey Hayes is President and CEO of The Myers-Briggs Company and has served as a member of the Board of Directors since 2005. Previously, Hayes served as Co-President, overseeing Finance and Accounting, Professional Consulting Services and more. Hayes has also served as Senior Vice President of Sales and Marketing and Vice President of Operations at The Myers-Briggs Company. He joined The Myers-Briggs Company in 1987 and throughout his tenure has led corporate-wide strategic planning, provided corporate visioning, and overseen business operations. Among his many contributions are the 2018 rebranding of the company, the transition from a C Corp to a B Corp Certified California Benefit Corporation, the 2016 acquisition of our largest European partner, the 2010 acquisition of our partner in Singapore, 2007 acquisition of APP, the company’s Asia Pacific distributor; the launch of The Myers-Briggs Company’s Professional Consulting Services practice in 2005; the conceptual development and implementation of The Myers-Briggs Company’s Technology Division and more. Prior to joining The Myers-Briggs Company, Hayes held a number of management roles for international companies such as Marcelo Fiberglass Corporation in the Philippines and McBer and Company in Boston, Massachusetts. Hayes also serves on the board of The Association of Learning Providers (ISA). He received a B.A. with a major in English from Assumption College in Worcester, Massachusetts.

Jeff's Myers-Briggs® type is ENTP.

Dennis Diligent, Senior Vice President of Global Sales

Dennis Diligent joined The Myers-Briggs Company in 2007. He brings more than 20 years of experience in building, motivating, and leading international top-tier sales teams and channel partners to his role as Senior Vice President of Global Sales. Dennis is responsible for strategically leading The Myers-Briggs Company’s global sales efforts which encompass both products and Professional Services. Prior to joining The Myers-Briggs Company, Dennis held senior global leadership positions with the Thomson Corporation and Sylvan Learning Systems. He holds a BA in International Studies/Political Science from the University of South Florida and an M.A. in International Administration from the School for International Training in Brattleboro, Vermont.

Dennis' Myers-Briggs® type is ESTJ.

Calvin W. Finch, Senior Vice President, Chief Financial Officer, and Treasurer

Cal is Senior Vice President and Chief Financial Officer of The Myers-Briggs Company. He joined the company in 2002, has served as a member of the Board of Directors since 2009, and brings more than 35 years of financial management and business experience to his current role. He oversees Finance & Accounting, Operations & Facilities, and Legal, Licensing, & Corporate Development Divisions. Cal was instrumental in the 2016 acquisition of OPP Limited, the company’s European distributorship; the 2010 acquisition of Hemisphere Consulting, the company’s Singaporean distributor; the 2008 sale of Davies-Black, the company’s former book publishing division; the 2007 acquisition of Australian Psychologists Press, the company's Asia Pacific distributor; and the acquisition of the Strong Interest Inventory® instrument in 2004. From 2007 – 2012 Cal was a member of the board of directors of the Society for Human Resource Management (SHRM), the world's largest professional association devoted to human resources management. Prior to joining the company, Cal was Vice President and Chief Financial Officer of the Coppola Group of Companies, and Vice President and Chief Operating Officer of the Zoetrope Group, Francis Coppola's entertainment companies; Vice President and Corporate Controller of New World Entertainment, Ltd.; and a Manager in the Audit and Business Advisory Services division of Arthur Andersen & Co. He is a Certified Public Accountant, a Chartered Global Management Accountant, and received his Bachelor of Science degree in accounting from the University of Utah.

Cal's Myers-Briggs® type is ISTP.

Bill Chapman, Senior Vice President and Chief Information Officer

Bill Chapman joined The Myers-Briggs Company in 2015. He has a successful track record as an IT and Product Executive in technology, manufacturing, acquisitions, ERP deployments, eCommerce, and commercial product design. Prior to joining The Myers-Briggs Company, he has been a Chief Information Officer, Chief Technology Officer, Business Technology Officer, and Software Research Scientist, as well as founding a successful startup. Bill’s experience is based on various industries including manufacturing, distribution, services, channel selling, retail, R & D, warehousing and logistics. Bill graduated in his MBA program Summa cum laude and class valedictorian, and holds a B.S., Quantitative Analysis.

Bill's Myers-Briggs® type is ENTP.

Thaddeus G. Stephens, Vice President, Corporate Development, General Counsel and Secretary

Thad Stephens joined The Myers-Briggs Company in 2011. Thad oversees the Legal & Licensing Divisions and serves as corporate secretary to the Board of Directors. Prior to joining The Myers-Briggs Company, Thad was Vice President, Business and Legal Affairs at MegaPath Inc. (formerly Covad Communications), a national telecommunications services provider; Vice President and co-founder of Equilar, Inc., a provider of executive compensation data and analytics; and an associate in the corporate legal departments at three major law firms, including Sullivan & Cromwell LLP, where he started his legal career. Thad received his B.A. in English from the Oberlin College, where he graduated Phi Beta Kappa, and received his J.D. with distinction from Stanford Law School.

Thad's Myers-Briggs® type is INTP.

Nicole Trapasso, Vice President, Human Resources & Organizational Development

Nicole Trapasso joined The Myers-Briggs Company in 2000. She brings to her role more than 20 years of experience in leading innovative HR management and organizational development with a practical focus on using best practices to build and sustain a learning culture that is supportive and empowering . During her tenure, Nicole has instituted cascading goals, performance management, succession planning, culture surveys, professional development, workforce planning, Be Better University, and numerous other initiatives that build accountable, resourceful, and resilient cultures where talented people want to work. Prior to joining The Myers-Briggs Company, she was HR Manager at First World Communications, responsible for managing the full spectrum of HR from recruitment, management training, and employee relations to compensation, benefits, and payroll. She holds a B.A. in art history from Willamette University in Salem, Oregon.

Nicole's Myers-Briggs® type is ENFJ.

Betsy Kendall, Vice President of Global Professional Services

Betsy brings over 30 years of experience and expertise in the people assessment and development industry. In her role she oversees the teams of consultants and support staff who design and deliver bespoke assessment and development services for our clients and who develop and run the certification training in our assessments across the world. Betsy brings her proven expertise in business (I/O) psychology and deep experience working with national and international organisations in a wide range of sectors to this leadership position. She was a founding member and board level director of OPP Ltd, which was first the UK and later pan European distributor for The Myers-Briggs Company from 1988 until 2016 when it became part of what is now The Myers-Briggs Company. She developed and executed strategies to create a customer and people focused culture and drove growth of this European business from start-up to a multi-million-dollar enterprise employing over 120 staff operating in more than 10 languages. She has held several leadership positions during her tenure including; Managing Director of Europe, establishing and developing the business in mainland Europe, leading the business psychology consultancy team, growing its reputation for delivering impactful solutions tailored to individual client needs, and establishing OPP’s certification and application training business, gaining praise for its quality. Betsy is a business psychologist and an Associate Fellow of the British Psychological Society. She speaks at international conferences and has co-authored MBTI and Culture as well technical manuals related to the MBTI and FIRO-B assessments. Betsy holds an MA from the University of Oxford.

Betsy's Myers-Briggs® type is INTJ.

Board of Directors

Marion McGovern, M.B.A.

Marion is the Chair of the Board at The Myers-Briggs Company and has been a The Myers-Briggs Company Director since 1998, serving as the Audit Chair for the past 6 years. She is currently a Director at The Alliance for CEOs, where she facilitates leadership development through a CEO peer exchange. Additionally, she’s the founder and former CEO of M Squared Consulting Inc., a human capital consulting firm with offices throughout California. She also founded Collabrus, an independent contractor compliance firm and is the author of Thriving in the Gig Economy (2017) and A New Brand of Expertise (2002). She’s appeared as an expert on workplace trends on numerous radio shows, podcasts, conferences and TV programs. She is currently on the Board and Business Development Committee of The Front Porch, a California Continuing Care Retirement Community (CCRC) with 14 facilities in the United States ranging from elderly housing to assisted living and dementia care. Additionally, McGovern is a member of the Young Presidents Organization (YPO) Gold and the National Association of Corporate Directors. McGovern has a BA from Boston University and an MBA from the Haas Business School at Berkeley.

Marion's Myers-Briggs® type is ENTP.

Jeffrey Hayes, President and Chief Executive Officer 

Jeffrey Hayes is President and CEO of The Myers-Briggs Company and has served as a member of the Board of Directors since 2005. Previously, Hayes served as Co-President, overseeing Finance and Accounting, Professional Consulting Services and more. Hayes has also served as Senior Vice President of Sales and Marketing and Vice President of Operations at The Myers-Briggs Company. He joined The Myers-Briggs Company in 1987 and throughout his tenure has led corporate-wide strategic planning, provided corporate visioning, and overseen business operations. Among his many contributions are the 2018 rebranding of the company, the transition from a C Corp to a B Corp Certified California Benefit Corporation, the 2016 acquisition of our largest European partner, the 2010 acquisition of our partner in Singapore, 2007 acquisition of APP, the company’s Asia Pacific distributor; the launch of The Myers-Briggs Company’s Professional Consulting Services practice in 2005; the conceptual development and implementation of The Myers-Briggs Company’s Technology Division and more. Prior to joining The Myers-Briggs Company, Hayes held a number of management roles for international companies such as Marcelo Fiberglass Corporation in the Philippines and McBer and Company in Boston, Massachusetts. Hayes also serves on the board of The Association of Learning Providers (ISA). He received a B.A. with a major in English from Assumption College in Worcester, Massachusetts.

Jeff's Myers-Briggs® type is ENTP.

Wayne F. Cascio, Ph.D.

Wayne has been a The Myers-Briggs Company Director since 1996, and currently serves as Chair of The Myers-Briggs Company’s Compensation Committee. Wayne is Robert H. Reynolds Distinguished Chair in Global Leadership at the University of Colorado Denver. He received an honorary doctorate from the University of Geneva in 2004, he won the Losey award for human resources research from the Society for Human Resource Management in 2010, and received the Distinguished Scientific Contributions award from the Society for I/O Psychology in 2013. In 2016, the World Federation of People Management Associations awarded him its Lifetime Achievement Award. He has published 30 books, more than 200 articles and book chapters, and is an elected fellow of the National Academy of Human Resources, the Academy of Management, the American Psychological Association, and the Australian HR Institute. He is a past Board Chair of the Society for Human Resource Management Foundation, a past president of the Society for Industrial and Organizational Psychology, and a former member of the Academy of Management’s Board of Governors. Currently he is an editor of the Journal of International Business Studies (JIBS).

Wayne's Myers-Briggs® type is ENTJ.

Cynthia Cleveland

The Myers-Briggs Company Board Member Cynthia Cleveland is Founder & CEO of BroadThink, a global media, marketing and branding firm serving major entertainment and consumer product industry clients. She has held this position since 2002, and from 2011 has concurrently served as CEO and Chairman of the Board of Advisors for BroadLit®, Inc., a digital publishing company she founded, which holds a vast library of romance ebooks, mobile games and merchandise and filmed entertainment. Prior to BroadThink and BroadLit, Cleveland was Universal Studios’ Worldwide President of Consumer Products & Games (1998-2001) and U.S. President of Licensing and Merchandising (1996-1998). Prior to her tenure at Universal Studios, Cleveland was President and CEO of educational retail toy chain Imaginarium, and President of Teleflora from 1988 until 1993. Cynthia was named one of the 100 Visionary Leaders by Real Leaders magazine. In addition, she also serves on the boards of Young Presidents’ Organization, on the International Networks Committee representing 26,000 members worldwide, the Indiana University Board of Visitors, and is a Trustee for the Committee for Economic Development. Cleveland holds a Master's degree in Business Administration from the University of Southern California; and Master’s and Bachelor’s degrees from Indiana University. In addition to her extensive experience Ms. Cleveland is committed to helping female executives prepare for and attain board appointments, co-chairs Women Corporate Directors BoardNext pilot program in Los Angeles. She also mentors a number of female entrepreneurs and launched several Lean In Circles for young women supporting our next generation of female leaders.

Cynthia's Myers-Briggs® type is ENTJ.

Calvin W. Finch, Senior Vice President, Chief Financial Officer, and Treasurer

Cal is Senior Vice President and Chief Financial Officer of The Myers-Briggs Company. He joined the company in 2002, has served as a member of the Board of Directors since 2009, and brings more than 35 years of financial management and business experience to his current role. He oversees Finance & Accounting, Operations & Facilities, and Legal, Licensing, & Corporate Development Divisions. Cal was instrumental in the 2016 acquisition of OPP Limited, the company’s European distributorship; the 2010 acquisition of Hemisphere Consulting, the company’s Singaporean distributor; the 2008 sale of Davies-Black, the company’s former book publishing division; the 2007 acquisition of Australian Psychologists Press, the company's Asia Pacific distributor; and the acquisition of the Strong Interest Inventory® instrument in 2004. From 2007 – 2012 Cal was a member of the board of directors of the Society for Human Resource Management (SHRM), the world's largest professional association devoted to human resources management. Prior to joining the company, Cal was Vice President and Chief Financial Officer of the Coppola Group of Companies, and Vice President and Chief Operating Officer of the Zoetrope Group, Francis Coppola's entertainment companies; Vice President and Corporate Controller of New World Entertainment, Ltd.; and a Manager in the Audit and Business Advisory Services division of Arthur Andersen & Co. He is a Certified Public Accountant, a Chartered Global Management Accountant, and received his Bachelor of Science degree in accounting from the University of Utah.

Cal's Myers-Briggs® type is ISTP.

Christina Maslach, Ph.D.

Christina has been a The Myers-Briggs Company Director since 1988. She is a Professor of Psychology, Emerita at the University of California, Berkeley, where she served twice as the Chair of the Berkeley Faculty, in addition to serving as the Vice Provost for Undergraduate Education and Instructional Technology. She is author of the Maslach Burnout Inventory, which was first published by The Myers-Briggs Company in 1981, and is the author of numerous articles and books, including The Truth About Burnout and Burnout: Six Strategies for Improving Your Relationship with Work. Currently, she is the founding Co-Editor in Chief of the new e-journal, Burnout Research . Christina received national recognition as Professor of the Year by the Carnegie Foundation and The Council for the Advancement and Support of Education. She has been president of the Western Psychological Association, is a fellow of the American Association for the Advancement of Science and has received the Distinguished Teaching Award, Faculty Service Award, and the Berkeley Citation (the University’s highest honor) from U.C. Berkeley.

Christina's Myers-Briggs® type is ENFJ.