Conflict in the workplace

Embracing Conflict for Positive Change
Celebrating 50 years of the Thomas-Kilmann Conflict Mode Instrument (TKI®)
TKI celebrates 50 years

Welcome to the 50th anniversary of the TKI® assessment!

To celebrate 50 years of the assessment helping people around the world understand and manage conflict, we'll be sharing new resources throughout the year so you can better generate positive outcomes from conflict.

Whether you’re an experienced TKI practitioner or someone completely new to the assessment, you’ll find something to support your journey into successful conflict management. Watch this page as we make regular updates.

Why the TKI assessment?

36% of people say they deal with conflict often, very often, or all the time.

22% of people say their managers handle conflict poorly or very poorly. 4.3 hours are spent dealing with conflict every week by those who have to manage it.*

The TKI assessment celebrates its 50th birthday in 2024. But why is it so popular?

  • Its five different approaches to conflict give people a practical, accessible framework
  • It helps people understand both their own and other people’s approaches to conflict
  •  The assessment insights enhance leaders’ conflict management skills and ability to reconcile differences

New to the assessment? Learn more about the TKI framework and see how these available reports can help with conflict management:

Want more information? Get in touch.

*Conflict at Work survey, The Myers-Briggs Company, 2022

TKI practitioners resources

Check out these resources designed just for you by our experts to help you continue to manage conflict to increase performance and improve decision-making across your organization.

16 Tips for Using the TKI® Tool for Developing People and Facilitating Conflict Management

Develop your people and learn how to facilitate conflict management with these 16 tips from TKI co-author, Ralph Kilmann.

Download e-book

Managing Conflict in Teams: Introducing the TKI® Team Report

In this webinar, Ken Thomas and Ralph Kilmann, authors of the TKI® assessment, along with Dr. Gail Fann Thomas, conflict management expert and co-author, of the TKI® Team Report, introduce the newest report.

Watch now

Developing Teams Using the TKI® Team Report

In this webinar, co-author of the TKI® Team Report, Dr. Gail Fann Thomas, provides step-by-step suggestions for using the TKI® Team Report to deliver a successful team development workshop.

Watch now

Meet the authors

Want to know more about why the TKI assessment has been so popular since its inception? Watch this multi-part interview with the TKI authors in which they share personal anecdotes, insights into the assessment, and predictions for future of conflict.

Part 1 available now.

Get in touch

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