Source: Conflict at Work survey, The Myers-Briggs Company, 2022
Conflict in the workplace
When there’s conflict at work, how do people approach it?
It’s easy to think there’s not much choice, especially if you see conflict negatively.
But at the heart of any conflict are people. And whether it’s two people in conflict or a whole team, people have different approaches—because they have different personalities, needs, and perspectives.
Understanding these approaches (including individual default styles) makes it possible to assess conflict situations constructively. Then, you can choose a path to a resolution. The TKI® framework, for example, describes five different conflict-handling modes based on assertiveness and cooperation.
In conflict, choices are available. The first step is to know about them.