Navigating Hard Conversations with Managers, Peers, and Direct Reports

Navigating Hard Conversations with Managers, Peers, and Direct Reports

All organizational members, no matter what level, should be able to engage effectively in hard conversations. Examples of this kind of communication might be disagreeing with your manager over an assignment, giving a performance review to a direct report, offering a minority opinion about an important decision, informing personnel about a difficult organizational change, or telling a coworker that their behavior is out of line.

Sadly, people typically avoid having these conversations, overly accommodate others when they do, or lack the skills to work through them effectively.

Research shows that to perform at their highest level, individuals should be able to assess how well they handle hard conversations, identify strengths and shortcomings, and improve their ability to engage in difficult but productive conversations.

 10:00 AM PT
May 30, 2024



Join conflict management expert Gail Fann Thomas for our upcoming webinar to learn:

  • Basics about conflict handling and its relationship to hard conversations
  • The different ways people approach conflict and hard conversations
  • How to navigate the three types of conflict that underlie many hard conversations
  • Proven ways to help people have such conversations with their managers, peers, and direct reports

About the expert

Dr. Gail Fann Thomas is a conflict management expert and faculty emerita at the Naval Postgraduate School in Monterey, CA where she received numerous awards for her teaching and research. Gail is a coauthor of the Thomas-Kilmann Conflict Mode Instrument (TKI®) Team Report, and through The Myers-Briggs Company, she has shared her expertise in a podcast and several webinars. Dr. Thomas is currently teaching, consulting, and coaching for numerous government agencies and private-sector organizations.


Can’t make it? Register anyway and we’ll send you the recording, slides, and any other materials shared during the webinar.