UMMS Professionals Give Patients Top Care While UMMS Cares for Professionals with FIRO-B

Posted 03 May 2016 by
Global Marketing

"The purpose of a doctor, or any human or general, should not be to simply delay the death of a patient, but to increase the quality of life." - Patch Adams (1998)

The University of Maryland Medical System is a national and regional referral center for trauma, cancer care, neurocare, cardiac care, women's and children's health and physical rehabilitation. It has evolved from its beginnings as the nonprofit University Hospital in 1984 into a multi-hospital system with academic, community and specialty service missions reaching every part of the state and beyond. UMMS has one of the world's largest kidney transplant programs, as well as scores of other programs that improve the physical and mental health of thousands of people daily.

In addition to helping millions of people live healthier and better quality lives, UMMS physicians have been named top of their field by Baltimore Magazine and this year alone, 13 nurses from UMMS have been honored for "Excellence in Nursing." UMMS also works to make their communities better, not only by the services they provide but by expanding their employment options to create up to 1,000 new positions for statewide residents from ZIP codes facing poverty and high unemployment.

“This measure means more options for our city. The effort aims to increase the number of entry-level workers we can hire, creating career paths for some while advancing the stability of our community. It is a win-win,” says Ronald R. Peterson, president of The Johns Hopkins Hospital and Health System and executive vice president of Johns Hopkins Medicine.

Along the same line of improving the health and happiness of their clients, UMMS also works to constantly improve and develop their employees to increase team effectiveness, engage employees in conflict management training, and increase the self-awareness of each individual within their institution, allowing employees to provide the best care at the most critical moments. Take a look at the case study below to read how Director of Organizational Development & Inclusion Jeffrey Jones uses the FIRO-B assessment at UMMS to address the above challenges and more, and help their employees be better. E63-F82-D0B     Watch a short video introduction to the FIRO-B assessment here.

Learn more about the FIRO-B assessment, view case studies and videos and download sample reports at

Download the 6 Tips for Effective Team Interactions and learn more about FIRO-B assessment certification at is a third party research firm that collects information from verified CPP customers, checks the accuracy and authenticity of the data and publishes statistics, deployment facts, and the unfiltered voice of the end-user, without any editorial/analyst commentary, to a research portal open to the public.