Thomas-Kilmann Conflict Mode Instrument (TKI®)

Managing conflict to drive positive change

The Thomas-Kilmann Conflict Mode Instrument (TKI®) helps individuals and teams engage in productive discussions about conflict. It provides an understanding of different conflict management styles and their impact on interpersonal and group dynamics, and how to choose the best approach for any situation to create more positive outcomes.

How it works

The TKI assessment identifies an individual’s typical response to conflict situations using one or more of five conflict-handling modes, or styles: competing, accommodating, avoiding, collaborating, and compromising. These modes reflect varying levels of assertiveness and cooperation. By learning the conflict-handling modes and identifying which ones they tend to use (and over/underuse), people can choose the best mode for any given situation.

Avoiding Avoiding Unassertive and uncooperative behavior where an individual pursues neither their own or the other party’s concerns and does not address the conflict. Accommodating Accommodating Unassertive and cooperative behavior where an individual neglects their own concerns to satisfy those of another. The opposite of competing. Competing Competing Assertive and uncooperative behavior where an individual looks to satisfy their own concerns to win a position, potentially at others’ expense. Collaborating Collaborating Assertive and cooperative behavior where an individual will look to work with another to find a solution that satisfies the concerns of both. Compromising Compromising Mid-way in assertiveness and cooperativeness. When compromising, an individual looks to find an expedient, mutually acceptable solution. U ncooper a tive Cooper a tive Cooperativeness Assertiveness Unassertive Assertive

What our customers are saying

Get in touch