All organizational members, no matter what level, should be able to engage effectively in hard conversations. Examples of this kind of communication might be disagreeing with your manager over an assignment, giving a performance review to a direct report, offering a minority opinion about an important decision, informing personnel about a difficult organizational change, or telling a coworker that their behavior is out of line.
Sadly, people typically avoid having these conversations, overly accommodate others when they do, or lack the skills to work through them effectively.
Research shows that to perform at their highest level, individuals should be able to assess how well they handle hard conversations, identify strengths and shortcomings, and improve their ability to engage in difficult but productive conversations.
Hear from conflict management expert Gail Fann Thomas in this webinar to learn:
Dr. Gail Fann Thomas is a conflict management expert and faculty emerita at the Naval Postgraduate School in Monterey, CA where she received numerous awards for her teaching and research. Gail is a coauthor of the Thomas-Kilmann Conflict Mode Instrument (TKI®) Team Report, and through The Myers-Briggs Company, she has shared her expertise in a podcast and several webinars. Dr. Thomas is currently teaching, consulting, and coaching for numerous government agencies and private-sector organizations.
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