First of all I would reassure my neighbour that I would solve her problem be there for her family as a good friend. I would take control of the situation, make a cup of tea to calm her down and make her feel safe, cared for.

First of all I would check that the burglar wasn’t still there! I would comfort my neighbour and “feel her pain” by trying to empathise with her feelings of being violated. I would call the police and clear up the glass so no-one gets hurt

I would call her husband to see if he thought it best to keep the kids out of the way until the house looked normal again so they weren’t scared. The kids might want to stay in my spare room to ensure they feel was safe, secure.

We’d need to check if anything really important was missing: personal belongings, keys, photos, money, kids’ favourite toys and valuables, being careful not to contaminate the scene with fingerprints and looking to see if the burglar had left any incriminating evidence.

I would call the locksmith to change the locks and the Neighbourhood Watch in case others and their homes houses in the neighbourhood were at risk.

A few days later I would check on my neighbour her husband and especially the kids to see if they were now feeling safe and their house was now secure.