At The Myers-Briggs Company, we value your experience with us, whether you’re sharing what’s working well or letting us know where we can do better. We have a number of ways for you to provide feedback.
Our Customer Service team is the central point of contact for all enquiries and feedback.
If you have contacted us and have not received a response within a reasonable period, and your need is time-sensitive, please email:
with the subject line URGENT, so that we can prioritize your message appropriately.
If you prefer to speak with someone, you can call:
We recommend using these routes first to facilitate a speedy investigation and resolution.
If your issue has already been resolved and you would like to share feedback about your experience, or if you have comments that do not require further action, you can contact us to tell us about:
To share this type of feedback, please email:
with the subject line “Sharing feedback or concerns.”
These matters are treated as service enquiries or feedback, rather than formal complaints. They help us continually improve our service and communication.
If you need to file a formal complaint, you can contact your local Complaints Officer. A complaint is different from general feedback. It is a serious concern that suggests we may have:
If you believe your concern falls into one of these categories or similar, please raise a formal complaint by emailing our Complaints Officer including:
What Happens Next
We will acknowledge your complaint promptly (normally within two working days). We will then review the matter and aim to provide an update or response within a reasonable timeframe (typically within 30 days). Where more time is needed due to the nature of the issue, we will let you know.