Complaints Policy


At The Myers-Briggs Company our customers and partners are at the heart of everything that we do. This means ensuring successful outcomes for the work we do together. If we get it wrong, we want to hear about it so that we can learn from the experience and put it right.


Contact us

In the first instance, we recommend that you speak to your usual point of contact to facilitate a speedy investigation and resolution.

If you are unable to resolve the matter with your usual contact, you can let us know by contacting your local Complaints Officer.

Additionally, if you do not wish to raise the initial complaint with your usual contact, you can contact our Head of Global Customer Experience or local Complaints Officer at the first instance.


Process

To make sure we’re being fair, consistent and timely, we have a process that we will follow: