
The world-renowned Thomas-Kilmann Conflict Mode Instrument (TKI®) helps people understand conflict and navigate it in a productive way.

Turning Conflict into Opportunity
Conflict doesn’t have to be intimidating or destructive. When handled well, it can create opportunities for open dialogue and better outcomes. But how do you cultivate that in your people?
It all starts with the Thomas-Kilmann Conflict Mode Instrument (TKI®), a powerful tool for understanding and managing conflict. The TKI framework identifies five possible conflict-handling modes people use in conflict situations: competing, accommodating, avoiding, collaborating, and compromising. Contrary to conventional thinking, no single mode is best—each has pros and cons, and the best choice depends on the situation.
By taking the TKI assessment, individuals gain insight into their typical conflict-handling mode and potential overuse or underuse of certain modes. This self-awareness empowers them to tailor their approach to any conflict situation, leading to more productive efforts to resolve differences with others.
Why Choose the TKI® Assessment?
Trusted for over 50 years
The gold standard in conflict management tools—grounded in behavioral science research and proven through decades of real-world use by leading organizations, L&D professionals, consultants, and educators worldwide.
Personalized, actionable insights
Unlike other conflict management tools that prescribe a one-size-fits-all approach, the TKI assessment helps people identify their conflict-handling style and immediately apply personalized insights to drive more positive outcomes.
Easy onboarding and implementation
Use our practitioner-focused resources to quickly understand the tool and enhance your development programs.
For more than just conflict
Enhances conflict management, communication, and collaboration for individuals and teams. Also supports leadership development, culture-building, change management, and other organizational initiatives.
Start developing conflict-handling capability in your organization today
The TKI assessment is both powerful and accessible, it offers insights that are easy to understand and apply, making implementation simple. As a TKI practitioner, you'll receive extensive support from us to ensure your success.
Quick-Start Practitioner Certification
Curated Resources and Continuing Education
Deepened Connections with Like-Minded Practitioners in Our Community
Top Reports
Advanced Users
Combining the TKI with other assessments adds more depth to your development strategy.
TKI + MBTI
Offers powerful insights into managing conflict productively by understanding the intersection between conflict styles and personality preferences.
TKI + FIRO
For a deeper understanding of why conflict might arise between individuals and how to manage it more effectively.
TKI + CPI
For exploring how behavioral tendencies influence conflict styles. (Suitable for both individual and leadership development).