CPP Marks 40 Years of the Thomas-Kilmann Conflict Mode Instrument® with Campaign to Reinforce Its Lessons

MOUNTAIN VIEW, Calif., May 5, 2014—CPP, Inc. (CPP.com), an industry leader in research, training, and organizational development tools including the Myers-Briggs Type Indicator® (MBTI®) assessment, assessment, today announced the 40th anniversary of the development of its conflict-handling tool, the Conflict Mode Instrument (TKI). Since its creation in 1974 by Ken Thomas, PhD., and Ralph Kilmann, PhD., the TKI has helped thousands of individuals and teams develop better conflict handling strategies. To mark this legacy and reinforce the persistent need for effective conflict handling, CPP has created a suite of resources and events set to run throughout 2014, including a conflict management webinar, conflict management videos, and an expert blog series on dealing with conflict in today’s world.

“It’s very gratifying to look back on four decades of this tool’s use in settings of all kinds, and find that what Ken and I created in the 1970s is still so relevant to the interpersonal issues people face today,” said instrument co-creator Ralph Kilmann. “Internalizing these frameworks can truly alter the way people think about conflict, and reframe the whole issue as a positive opportunity for meeting people’s needs. That’s a legacy I’m proud of, and I don’t see the need for it ever going away.”

Costs of Poorly-Managed Conflict High

Research conducted by CPP suggests that the consequences of poorly managed conflict are more than social. Survey results presented in a new infographic suggest that half of workplace conflict comes from personality clashes and warring egos. Figures presented in the infographic estimate the annual cost of US workplace conflict at $1 billion per year.

The TKI: Enabling People to Choose the Most Appropriate Approach to Conflict

The TKI gives individuals and organizations powerful strategies for identifying and improving the balanced use of five conflict modes:

Everyone has a basic orientation to one of these modes but can develop proficiency in all of them, allowing individuals and teams to select the most useful mode for particular conflict situations.

The TKI today is part of a suite of tools that are often, according to CPP CEO Jeff Hayes, used together to give individuals and teams broad insight into their effectiveness.

Says Hayes, “We love publishing the TKI not only because it’s a powerful tool in its own right, but also because it forms such a natural part of our assessment family. When somebody takes the TKI in conjunction with the MBTI or FIRO assessments, they begin to see a comprehensive picture of how their natural orientations are affecting their interactions. The instrument’s longevity is a testament to the benefits of this kind of insight.”