Assessments Enhance Leadership Team Roles

MOUNTAIN VIEW, CA, June 6, 2012—CPP, Inc. (, an industry leader in research, training, and organizational development tools, including the Myers-Briggs Type Indicator® (MBTI®) assessment, has announced the completion of its engagement with the San Francisco Child Abuse Prevention Center (SFCAPC) in which it helped the non-profit’s new leadership team hone its management skills to guide the organization into its next phase of development after a period of rapid growth.

A recent organizational restructuring initiative empowered the organization to provide a wider range of higher-quality services to families in the community. The 38-year-old non-profit had doubled in size over the course of the previous decade, resulting in an opportunity to define and refine staff roles and responsibilities. The new six-person executive team at the SFCAPC was seeking external expertise in helping to develop a new approach to management to maximize the organization’s growth and ability to evolve for continued success.

“CPP’s expertise, drive, and determination have enabled us to focus the skill sets of every staff member to be able to help more kids and families, and move our work forward in new ways” said Katie Albright, Executive Director, SFCAPC. “Our team, at all levels is visibly excited about where we’re going as an organization.”

CPP Assessments Help Build Foundation for New Leadership Team

CPP offered its services to SFCAPC on a pro bono basis. “Because we believe so strongly in SFCAPC’s mission and were impressed with the work they had done in our community, we enthusiastically donated our services to the organization,” said Jeff Hayes, President and CEO, CPP, Inc.

CPP’s organizational development consultant Sarita Bhakuni, Psy.D, engaged SFCAPC over the course of a year, utilizing four of CPP’s industry - leading assessments to align the SFCAPC executive team with its company vision:

FIRO-B® assessment: provided a new perspective on the team’s interpersonal needs, especially in regards to receiving information and communicating with others. These insights helped the team keep staff adequately informed while decreasing time needed to make important decisions.

Myers-Briggs® instrument: the world’s most widely used personality tool further clarified each person’s work style, and shed light on each member’s assets and potential areas for improvement, making each aware of his or her own and others’ blind spots. Team members also gained insight into how they react under stress, and were empowered to more effectively handle those situations.

CPI 260® tool: provided an in-depth portrait of team members’ leadership styles, illustrating a range of characteristics, motivations, and ways of thinking. While the assessment showed that SFCAPC’s group consisted of high performers, it also revealed a tendency to feel more comfortable implementing ideas and management practices than creating new ones. Now aware of this predisposition, members are better equipped to question the status quo when appropriate.

Thomas-Kilmann Conflict Mode Instrument (TKI): described team members’ conflict-handling style in terms of five modes. Results showed a general tendency to avoid conflict, projecting the same empathy they show to their clients onto their coworkers. Bhakuni worked with the team to learn methods of constructively exposing and working through disagreements.

Guided by the results of the four assessments, Bhakuni steered SFCAPC’s leaders to behavioral changes that now have the team fostering conversations that drive innovation at all levels of operation. Moreover, the CPP training program’s enhancement of team members’ understanding of themselves and their colleagues has helped build greater trust and instill more confidence that the team can solve any issue at any time.

“The development of SFCAPC’s leadership team illustrates the broad impact our assessments can have on a person’s professional development—both in terms of internal self-improvement and external collaboration with coworkers, peers, subordinates, and clients,” said Hayes.

For more information or to view a video on CPP’s work with SFCAPC, please visit